Why address difficult people?
Top seven imperatives of communicating with difficult people
Petty and gossipy coworkers
Loud and obnoxious coworkers
When that negative, angry, or difficult employee is you
Unfocused and forgetful bosses
Distant, weak, or hands-off bosses
How to ask for an overdue promotion or raise
How to correct your boss's mistakes
How to get a letter of recommendation from a reluctant boss
How to say good-bye to a problem boss
How to address inappropriate behavior, dress, or hygiene
Employees who spread rumors
Lazy or lethargic employees
Passive-aggressive employees
Stuck-in-the-box performers
How to settle disputes between employees
How to motivate employees who resist change
Antsy and anxious customers
How to help customers adapt to changes
How to resolve billing problems with customers
How to manage demanding customers
How to control a coworker from another department in a meeting with customers
Difficult vendors and suppliers
How to negotiating finances with difficult vendors and contractors
Disruptive participants in presentations.
