Making conflict work : harnessing the power of disagreement
(Book)

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Published
Boston : Houghton Mifflin Harcourt, ©2014.
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Franklin Ave. Library - Nonfiction - Adult658.4 CChecked OutApril 11, 2024

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Published
Boston : Houghton Mifflin Harcourt, ©2014.
Format
Book
Physical Desc
xxi, 278 pages : illustrations, charts ; 24 cm.
Language
English

Notes

Bibliography
Includes bibliographical references and index.
Description
"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"--Provided by publisher.

Citations

APA Citation, 7th Edition (style guide)

Coleman, P. T., & Ferguson, R. (2014). Making conflict work: harnessing the power of disagreement . Houghton Mifflin Harcourt.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Coleman, Peter T., 1959- and Robert Ferguson. 2014. Making Conflict Work: Harnessing the Power of Disagreement. Houghton Mifflin Harcourt.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Coleman, Peter T., 1959- and Robert Ferguson. Making Conflict Work: Harnessing the Power of Disagreement Houghton Mifflin Harcourt, 2014.

MLA Citation, 9th Edition (style guide)

Coleman, Peter T., and Robert Ferguson. Making Conflict Work: Harnessing the Power of Disagreement Houghton Mifflin Harcourt, 2014.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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