"In today's workplace, conversations about diversity are vital but filled with potential pitfalls-award-winning consultant Mary-Frances Winters provides specific, tactical, and compassionate approaches for dialoguing across difference"--

"From NPR veteran Celeste Headlee, an informative, timely, and practical guide to the lost art of conversation"--

"Many people need help navigating conversational minefields such as politics and religion-without getting blown up. Mingling with the Enemy is a vital guide for "surviving" contentious arguments, promoting civil discourse, and finding common ground in any social setting-from cocktail parties to PTA meetings. With this go-to guide, readers will learn how to successfully intermingle, listen, and diffuse heated arguments or disagreements while remaining...

Features ready-made wording for virtually every situation. With this book, any manager will be able to quickly and easily select the best phrasing for any review--good or bad. There is even a bonus section covering the "360 review," when employees review their managers.

In-Flight course provide the perfect way to make the most of travel time and learn the essential words and phrases to get to the hotel, eat at a restaurant, and make a good first impression.